About the Trust

NHS Foundation Trust provides a wide range of integrated community health, mental health, learning disability and social care services to people of all ages.

The Trust employs 3,838 staff and has a turnover of £158 million. It provides services from 13 community hospitals across the county and offers mental health inpatient services on nine mental health wards.

“We are proud of our services and the hard work and commitment of our staff, but we know that we can always improve and develop our services.”

 

 

Summary

The Trust wished to provide a safe and secure WiFi internet solution for their service users to access whilst in their many locations.  This was to be provided on their existing Ruckus network infrastructure, avoiding costly network uplift.  The sites were to present a bespoke NHS landing page, in keeping with their corporate identity, extending the Trust touchpoints with the service users.

Looking to the future

It was also crucial to the Trust to look towards the future and what functionality could enhance the service user’s experience.

With non-app dependent welcome messaging and proximity detection functionality, Yo Wireless was the natural choice to provide a solution for the present and the future.

 

Yo Wireless in Health Care

Providing Touch to patients, visitors and staff alike

Implementation.

By working closely with Ruckus, the wireless access points were managed using the ‘Zone Director’ controller.  As Yo Wireless is integrated with both the hardware & software controllers, it was a simple process to direct the Guest Access users to the NHS branded landing pages.  Here they logged in to the WiFi internet access using either their email address or social media credentials.  Once initially authenticated, they were then recognised on subsequent visits.

  1. This functionality was grouped across all of the Trust locations, so no matter which hospital or clinic they visit, they were recognised as a part of the Trust digital connectivity family
  2. By using the re-directional area of the Yo Wireless platform, the Trust was able to give relevant/local information to the users by redirecting them to the specific URL
  3. Using the Yo Wireless dashboard, the Trust gained valuable insights into the usage of the WiFi
  4. Analytical data such as user count, data usage per day or hour, even the device and browser type being used by the service users was reported
  5. These insights were fed back into the organisational departments to assist in the management of resources and the design of the service user facilities

 

Engage

“We are proud of our services and of the hard work and commitment of our staff, but we know that we can always improve and develop our services”

Learn about Guest Access

The "worlds best kept secret"

“Touchpoint Averages: 245,738 Monthly Sessions, 167,012 Mobile Users “

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